Check out our FAQ’s below/Terms and conditions of entry:
Q. Is Xtreme Scream Park suitable for children?
A. No, Xtreme Scream Park is strictly for 16 years and above. ID maybe required upon entry! Those aged 16 – 17 years require an adult over 18 per party. Xtreme Scream Park attractions may use language deemed offensive and or too mature for younger visitors. No cry babies/easily scared or offended people should enter Xtreme Scream Park and our attractions. No refund will be given if you find the experience too Xtreme…
Q. What Type of foot wear is suitable on the night?
A. Our attractions consist of different types of surfaces, therefore flat, comfortable shoes are strongly advised. (You may be refused entry into some attractions if you are wearing high heels)
Q. Are there refreshments and entertainmenet on the night?
A. Yes, a selection of hot and cold food and drinks/bar will be available on the night. We will also have live music and bands and fire pits. Bars/food stands close earlier than attractions. Leave yourself enough time to do all 6 mazes and enjoy a bite to eat! If you have any dietary requirements please ask our food and beverage team before purchasing your order.
Q. Are there toilet facilities on site?
Q. Do any of your attractions contain strobe lighting, smoke machines and loud noises?
A. Yes all of our mazes contain at least one of these elements, if you are sensitive to these conditions please do not enter. Those who suffer from claustrophobia and have a nervous disposition are not recommended to enter.
Q. Can I get a refund on my ticket if I don’t go in an attraction or loose my ticket, or change my mind?
A. No all tickets are non-refundable or transferable under any circumstance.
Q. Do your scare maze’s contain live actors?
A. Yes, all our Maze’s and attractions contain live actors, there will also be additional street theatre and roaming actors on the night. Please do not touch the actors. However they may touch you! Failure to comply with this rule will result in ejection from Xtreme Scream Park without refund and refusal from future dates/events. Employees of Xtreme Scream Park and our hosts Twinlakes Park are to be treated with respect, failure to do so will result in refusal of entry. Offenders will be prosecuted, CCTV and sound recording devices are present throughout Xtreme Scream Park and within attractions.
Q. Will the actors touch me during the experience?
A. The actors may touch you, however you do not touch the actors! By purchasing a ticket and entering Xtreme Scream Park and our attractions you agree to comply with all rules in full. Anyone showing violent or verbal behaviour towards any actor or member of staff will be ejected from the night and no refund given.
Q. Are the attractions outside?
A. Yes, the event is outdoors, however, the 6 scare mazes are indoors. We do have undercover areas including The Hub and Cafes stage with live bands and fire pits!
Q. Will the attractions run if it rains or snows or the wind blows?
A. Yes – thats just a typical English day/evening surely?
Q. What time does the event start?
A. First entry time is at 7pm, followed by 8pm. There are 2 different entry times please arrive prompt to your chosen time. You all get the same experience and do not have to leave any earlier.
Q. What time does the event finish.
A. Last admission to the event is at 9pm. Earliest attraction closing time is 10.30pm, later opening will vary and be dependent on demand. Ensure you have enough time to do all 6 attractions and enjoy a bite to eat!
Q. Do children need to be accompanied by an adult?
A. No children are allowed to enter Xtreme Scream Park. Min age 16 years. Those between 16 – 17 years require an adult to enter (aged 18 years +).
Q. I am an expectant mother, can I go?
A. We strongly advise against entry into our attractions, their are tight spaces, uneven flooring and claustrophobic scenarios in which maybe distressing or cause harm to yourself and baby.
Q. Do you have stairs inside the attractions?
A. Yes their are stairs in many attractions, the scream park also has uneven flooring and steps around the park. All attractions require person entering to be ambulant.
Q. I have recently broken a limb and have a cast on or have recently had surgery
A. We strongly advise against entry into our attractions on the basis that you could further impair or hurt yourself.
Q. I have a neck and back injury
A. Do not enter our attractions
Q. I want to bring a large group
A. Yes, we have ample coach parking. We do not do official group bookings. Book online and save early to get the best price for your group!
Q. Help, I am running late
A. You may not have time to do all your attractions, we strongly advise getting here just before your allocated entry time
Q. Is parking on site?
A. Yes we have ample FREE parking
Q. How do I get to you?
A. Our SATNAV postcode is LE13 1SQ, please aim to stick to main roads, not surrounding country roads. New SATNAVS such as Google Maps please search ‘Twinlakes Park’
Q. Can I smoke?
A. Please refer to park guide for designated smoking area. You CANNOT smoke in queue lines or inside attractions or anywhere other than the smoking area including use of e-cigarettes.
Q. Fancy dress, can I dress up?
A. No, as not to confuse anyone with our actors
Q. Policy regarding alcohol and drugs!
A. No one under the influence of alcohol and drugs will be allowed to enter the park, purchasing tickets and entering our event is on condition that you are not under the influence. Xtreme Scream Park and our hosts Twinlakes Park reserve the right to refuse if we deem you under the influence. Please be prepared for security and baggage checks upon entry, we reserve the right to check bags, pockets and refuse admission on the basis of attempting to bring drugs/alcohol into the park with no refund on tickets.
Q. Can I bring bags?
A. Large handbags/rucksacks are not permitted inside any attraction. We do not have a baggage hold facility and do not recommend you bring large luggage items. Xtreme Scream Park does not take responsibility for damage caused to baggage in any occurrence.
Q. What should I wear?
A. Xtreme Scream Park is situated in a rural location, although great care has been taken to ensure pathways/car parks are free from mud/puddles we cannot guarantee you will not get dirty! We do not recommend you wear you best going out clothes! Our attractions are permanent year round facilities and such can get dusty/dirty, no damage to clothes will be compensated for in any circumstance whatsoever. All theming is authentic for example metals, rust and fake blood are present throughout our attractions and can transfer onto clothing. Wrap up warm, some evenings can get chilly and queue lines are situated outdoors.
Q. Attraction closures!
A. Xtreme Scream Park reserves the right to close any attraction or alter any line up on the evening without prior notice. No refunds will be given due to any closures/changes.
Q. First aiders!
A. Xtreme Scream Park has first aiders present on all evenings. Entering Xtreme Scream Park is high risk; slips, trips, bumps and falls due to uneven flooring and low ceilings are possible. Xtreme Scream Park and our hosts Twinlakes Park accepts no responsibility, please follow the rules for all attractions and walk at a slow pace.
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